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Change to our Out of Hours emergency procedures

Providing the best care to our clients at all times is our priority and in order to ensure this continues we have decided to review our method of providing care for your pet Out of Hours.  

At present our Out of Hours emergency cover is provided by our own vets here at the Practice and this has always allowed us to ensure that you, our clients, receive a consistently high standard of care. However, providing this service means that our vets can easily work 70 hours per week and this is a position we are keen to resolve in order to improve the work-life balance of our employees. 

Therefore after careful consideration we have decided to partner with Vets Now who specialise in providing dedicated emergency care at nights and weekends. We believe that working with Vets Now will allow us to raise the quality of service that we provide to you and your pet. The Vets Now emergency clinic in nearby Hemel Hempstead is fully staffed by vets and nurses who only work Out of Hours and therefore they are fresh and ready to deal with emergencies at night, weekends or on public holidays. Vets Now have suggested that you think of them as the pet equivalent of the Accident and Emergency department of a hospital. 

Using the Vets Now service is easy. If you require assistance Out of Hours simply do the same as you are doing now. Call us on 01923 223321 and listen to the message which will give you the emergency contact number. When you call Vets Now their trained vets, nurses and receptionists will be waiting to help. If necessary you will be advised to visit the clinic where you will be seen by the dedicated emergency team. 

Vets Now provide our Out of Hours service  between the hours detailed below-

 Monday         7pm – 8.30am Tuesday

 Tuesday         7pm – 8.30am Wednesday

 Wednesday   7pm – 8.30am Thursday 

 Thursday       7pm – 8.30am Friday

 Friday            7pm – 8.30am Saturday 

 Saturday   12noon – 8.30am Monday

and all our Public Holidays.

If you have any questions please do not hesitate to contact us on 01923 223321. There is a map of the location of the Vets Now Emergency Clinic below.

The OUT OF HOURS care for our Equine and Farm clients will continue to be provided by The Park Veterinary Centre.